Privacy Policy

At Vouch, we believe that great gifting starts with trust. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform — whether you're sending a Vouch, receiving one, or simply browsing.

Vouch is a personalised digital gift voucher platform that allows users to send AI-generated, personalised gift experiences to friends, family, and loved ones. References to "Vouch", "we", "us", or "our" in this policy refer to the Vouch platform and its operating company.

If you have any questions about this policy, you can reach us at: hello@vouch.com

We collect information in three ways — what you give us directly, what we collect automatically, and what we receive from third parties.

Information you provide directly:

• Your name, email address, and password when you create an account
• Payment information when you purchase a voucher (processed securely via our payment provider — we do not store your full card details)
• Photos you upload to generate AI-personalised images or videos
• Messages and story prompts you write for your recipient
• Information you provide when contacting our support team

Information we collect automatically:

• Your IP address, browser type, and device information
• Pages you visit on Vouch and how you interact with them
• Respond to your support requests and enquiries
• Send you transactional emails such as order confirmations and delivery notifications
• Send you marketing communications, where you have given us permission to do so
• Improve our platform, features, and user experience
• Comply with our legal obligations

We will never sell your personal data to third parties.

We do not sell your personal data. We may share your information with trusted third parties only where necessary to deliver our service, including:

• Payment processors — to handle your transactions securely
• Delivery providers — to send vouchers via email or WhatsApp
• AI and cloud service providers — to generate personalised content and host our platform
• Analytics providers — to help us understand how our platform is used
• Brand partners — only the information necessary to facilitate voucher redemption

All third parties we work with are contractually required to protect your data and use it only for the purposes we specify.

We may also share your information where required by law, or to protect the rights and safety of Vouch and its users.

We keep your personal data for as long as your account is active or as needed to provide our services. Specifically:

• Account information is retained for the duration of your account and deleted within 30 days of a deletion request
• Voucher transaction records are retained for up to 7 years for legal and financial compliance purposes
• Photos uploaded for AI generation are retained until you request their deletion
• Marketing preferences are retained until you unsubscribe or request deletion

Vouch uses cookies and similar technologies to make our platform work and to improve your experience. We use:

• Essential cookies — required for the platform to function, such as keeping you logged in
• Analytics cookies — to understand how users interact with Vouch so we can improve it
• Marketing cookies — to show you relevant content, where you have consented

To exercise any of these rights, contact us at hello@vouch.com. We will respond within 30 days.

We take the security of your data seriously. Vouch uses industry-standard encryption and security practices to protect your information both in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

If you believe your account has been compromised, please contact us immediately at hello@vouch.com.

Vouch is not intended for use by anyone under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Our platform may contain links to third-party brand websites. This Privacy Policy applies only to Vouch. We encourage you to read the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify you by email. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy, please get in touch:

📧 hello@vouch.com